Customer Care

In this section of our website, we will share with you our customer care approach and standards.

As your Council, we are committed to providing accessible, quality services that meet the needs of all our customers. We are working hard on your behalf to continually improve our services and the ways in which you can access them.

"Our aim is to deliver first class customer care to all customers at all times."

To help us achieve our aim, we have in place a Customer Contact Strategy that provides a good practice framework to enable the Council to deliver services that are both appropriate and accessible.

We also have a Customer Care Code that supports this strategy to ensure that customer care is infused throughout the organisation and has a central position in the day-to-day life of the Council.

We will regularly review and update these documents and we welcome your views on them. Please contact our Customer Care Officer, Sue Clarke, on telephone number 01606 867505 or via email at sclarke@valeroyal.gov.uk.

Alternatively, you can contact us online using our compliments, comments and suggestions form.

Customer Satisfaction Surveys
Alongside the feedback and comments received, Vale Royal Borough Council undertakes customer satisfaction surveys within departments and corporately every three years.

Customer Contact Strategy
The customer contact strategy is available online. The strategy provides a good practice framework to be shared across the Council as a whole. It will be monitored through the targets set out in the action plans.

Last modified: 4 July 2008